Refund Policy
Thank you so much for choosing Selkie and helping us change the haircare industry for good!
We appreciate your business and want to ensure your satisfaction with our products. Please read our refund policy carefully to understand your rights and options. Refund Eligibility:
- Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 10 days of receiving the item. We may request photographic evidence of the damage or defect to process your refund.
If you receive an item different from what you ordered, please contact us within 10 days of receiving the item. We will arrange for the correct item to be sent to you or provide a refund, depending on your preference.
We do not offer refunds for change of mind or buyer's remorse. Please carefully review your order before completing your purchase. Refund Process:
To initiate a refund, contact our customer service at hello@getselkie.com with your order number and details of the issue.
For eligible returns, we will provide you with a return authorization and instructions on how to return the item. Return Shipping: You are responsible for the return shipping costs unless the return is due to a mistake on our part (damaged, defective, or incorrect item).
Refunds will be issued in the original form of payment once we receive and inspect the returned item.
Refunds will be processed within 7 days of receiving the returned item.
If you prefer an exchange for a damaged, defective, or incorrect item, please indicate this when contacting us. Contact Us: If you have any questions or concerns about our refund policy, please contact us at hello@getselkie.com and we will be happy to help you! We strive to provide quality products and excellent customer service. Thank you for choosing Selkie, and we appreciate the opportunity to address any issues and ensure your satisfaction.
